Comcast 1, Danny 0

So what's the first thing you think to yourself when someone says "I'm thinking about starting a blog."? Is it - "Ugh, blogs are the worst! No one is going to care about it and now I hate you a little bit. I can't believe you just wasted 4 seconds of my life right now." That's what pretty much goes through my mind, but I'm going to start one anyway because I like being the worst....and as my kindergarten report cards shows, I already kind of am.

Some things you should know - I'm not a grammer nerd and I will leave out words. I'll try to make sure all my sentences have all the words they should, but chances are I'll miss some. And don't be shocked if my punctuation isn't perfect....

I also love to use ellipses because sometimes I need to just move on from one thought to the next one. If I don't I could possibly suffer a brain aneuysm.

Finally I know what my first 3 posts will be and it'll seem like this blog has some sort of theme, but that's not that case. I know that I'll never be able to keep to a theme. If it turns out that I actually maintain this blog the end will result will probably resemble what a massive stroke would like if a stroke could be illustrated by a blog...and on that terrible "joke's" note I'll move on.

Anyway, I found out that dealing with my cable company was both easier and more fun when I did it online instead of calling them. Being on hold is a lot easier when it's a webpage. Also, you can save the transcript and a year later start a lame blog and make it your first entry. So I contacted them to see if I could extend my promotional rate...and just like that one time a girl rejected me, it didn't go as well as I hoped.


Problem: my promotion ends 3/2...I want to see what I can do to extend it
End Session
user Dan_ has entered room

Dan(Fri Feb 26 15:02:03 CST 2010)>
my promotion ends 3/2...I want to see what I can do to extend it

analyst Arturo has entered room

Arturo(Fri Feb 26 15:02:05 CST 2010)>
Hello Dan_, Thank you for contacting Comcast Live Chat Support. My name is Arturo. Please give me one moment to review your information.

Arturo(Fri Feb 26 15:02:16 CST 2010)>
I am sorry for the inconvience,I will be more than happy to process your request.

Dan_(Fri Feb 26 14:03:09 CST 2010)>
thank you. let me know if you need more info...basically I feel that what I pay now is sufficient for the services I get....i don't want a bill that's 200 plus...

Dan_(Fri Feb 26 14:04:46 CST 2010)>
the song "so tired, tired of waiting, tired of waiting for you" is playing through my head right now! haha


Arturo(Fri Feb 26 15:03:07 CST 2010)>
Thank You for your patience, please continue to hold while I pull up the information.


Arturo(Fri Feb 26 15:05:05 CST 2010)>
Let me pull up your information, do you have your account number with you?


Dan_(Fri Feb 26 14:05:14 CST 2010)>
sorry, I don't.

Dan_(Fri Feb 26 14:05:22 CST 2010)>
would my address work?

Arturo(Fri Feb 26 15:05:44 CST 2010)>
Thank you, can I please have your name and address for security purposes.

Dan_(Fri Feb 26 14:06:06 CST 2010)>
732 Jared Road, Oreland, PA 19075

Dan_(Fri Feb 26 14:06:14 CST 2010)>
Springfield Represent!!!

Arturo(Fri Feb 26 15:06:15 CST 2010)>
Thank you.

Dan_(Fri Feb 26 14:07:19 CST 2010)>
you're welcome my man

Arturo(Fri Feb 26 15:08:23 CST 2010)>
Looking at the package, I apologize for the wait, thank you for your patience.

Arturo(Fri Feb 26 15:09:44 CST 2010)>
There may be an upgrade package avialable, however I will have to get you to our sales team, is that ok.

Dan_(Fri Feb 26 14:10:02 CST 2010)>
that works Atari.

Arturo(Fri Feb 26 15:10:07 CST 2010)>
Thank you.

Arturo(Fri Feb 26 15:10:08 CST 2010)>
Thank you for your patience, keep in mind that we offer our Norton security suite at no charge.

Arturo(Fri Feb 26 15:10:27 CST 2010)>
Thank you.

Dan_(Fri Feb 26 14:10:47 CST 2010)>
huh? I don't care about that...i got me some security already! let's just get my bill down yo!

Arturo(Fri Feb 26 15:11:13 CST 2010)>
Please wait, while the problem is escalated to another analyst

analyst Daniel has entered room

analyst Arturo has left room

Daniel(Fri Feb 26 15:11:40 CST 2010)>
good afternoon

Dan_(Fri Feb 26 14:11:46 CST 2010)>
hey - we have the same name!

Dan_(Fri Feb 26 14:11:56 CST 2010)>
you have to hook me up with a good package! wink

Daniel(Fri Feb 26 15:12:16 CST 2010)>
Seems like your information didnt post, How may i help you today??

Dan_(Fri Feb 26 14:13:11 CST 2010)>
ok...well my plan ends on 2/4 and I don't want some lame spike in my bill...156 bucks for internet and cable

Dan_(Fri Feb 26 14:13:19 CST 2010)>
is what I pay now.

Dan_(Fri Feb 26 14:13:50 CST 2010)>
since my name is Daniel too I think you can make it so my promotion extends...or get's better. Isn't that right same name friend??

Daniel(Fri Feb 26 15:14:18 CST 2010)>
Sorry Dan,At this time, I am only able to process new service orders or service upgrades through our Web site. To request a disconnection or other changes in your service, please call 1-888-COMCAST and a Customer Account Executive will ensure your order is processed correctly.

Dan_(Fri Feb 26 14:14:46 CST 2010)>
pfft! you made a mortal enemy today

Daniel(Fri Feb 26 15:14:54 CST 2010)>
naw man

Daniel(Fri Feb 26 15:15:02 CST 2010)>
i just cant help you

Dan_(Fri Feb 26 14:15:25 CST 2010)>
Fios for life!!!

Daniel(Fri Feb 26 15:15:42 CST 2010)>
i only handle new customers

Dan_(Fri Feb 26 14:16:08 CST 2010)>
whatevs...beat it nerds...Danny out!